CANCELLATIONS & REFUNDS
By signing the admission and registration form, students and candidates must abide by the rules, regulations and disciplines of MIE English Academy.
Last updated: January 2025
Our Refund Policy
MIE English Academy offers a fair and transparent refund policy. We want to ensure that our students are satisfied with their learning experience and have appropriate options if their circumstances change.
All refund requests are subject to our terms and conditions and must be submitted through proper channels with required documentation.
REFUND POLICY DETAILS
Understanding our refund policy helps you make informed decisions about your enrollment.
Make-up Classes
Within the allotted period, a student must finish his or her course. In the event that the student misses any classes without giving notice, there won't be any make-up classes. In exceptional cases, we will allow a maximum of two make-up classes.
Attendance Policy
If a student misses three (three) classes in a row without giving notice or providing an acceptable excuse, the student may be removed from the batch by the management at any time.
Cancellation and Refund Policy
All fee payments will be non-refundable. However, we would consider special circumstances. The decision of the management of MIE English Academy will be final, and the students will have to abide by it.
Refund Conditions
If a student decides to cancel his course before the batch starts, he or she will be refunded after a 50% deduction on the main course fees due to administrative and service charges. No refund can be given after the batch has started. A refund is not applicable to a discounted offer.
Important Notes
We will not consider any kind of unjustified request stating, 'We need a refund'. We will not entertain refund requests without any genuine concerns. The management will decide whether the request is genuine or not.
Time Frame
The time frame for the refund request is 'Within 3 days.' No refunds will be processed after the above time duration has surpassed.
CANCELLATION SCENARIOS
Different situations may arise that require course cancellation. Here's how we handle each scenario.
Student Initiated
Student decides to withdraw from the course before completion
Technical Issues
Course platform or technical problems prevent access
Insufficient Enrollment
Course cancelled due to low enrollment numbers
Instructor Unavailability
Course cancelled due to instructor unavailability
ADDITIONAL INFORMATION
Important details about course fees, account requirements, and score guarantees.
The student or candidate agrees to pay the applicable service fees and any communications or material charges associated with teaching, learning, assessment, online or offline resources, etc.
The student needs to pay the full amount of the course fee or mock test package before the start of his or her course.
The student or candidate needs to create an account to use most of the services, from course registration to payment, on our website. You are required to provide and will continue to provide appropriate personal information, like a valid mobile number and email address, while creating an account on our website.
Score guarantee: By following the guidelines and instructions of the trainers regularly and using the practice materials appropriately, the student or candidate can reach his or her targeted score. However, the MIE English Academy does not guarantee this. Hence, we will not take responsibility if the student or candidate does not get the targeted score. He or she is solely responsible for his or her score in the IELTS exams.
Except as expressly provided herein, sections of this agreement shall survive termination or amendment with the authority of the MIE English Academy.
HOW TO REQUEST A REFUND
Follow these steps to submit a refund request. We'll process your request as quickly as possible.
1. Submit Request
Send a written request with your enrollment details and reason for cancellation.
2. Review Process
Our team will review your request within 2-3 business days and contact you.
3. Refund Processing
Approved refunds will be processed within 5-10 business days to your original payment method.