TERMS AND CONDITIONS

The following terms and conditions apply to all course bookings with MIE in the UK regardless whether the course is booked directly or through an Educational Tour Operator (ETO). By submitting the booking form you are agreeing to the full terms and conditions.

1. Payments
   1. 1.1To make your booking, you must submit a booking form and pay a £300 deposit, which is part of your total fees, and the £95 registration fee, within 5 working days of submitting your form. Both payments are non-refundable.
   2. 1.2Full fees as quoted on your pro-forma invoice must be paid at least 3 weeks before the course start date. We cannot guarantee to hold a place on the course/accommodation unless all fees are paid in full and on time. Students with unpaid fees will not be admitted to the course and may not be able to move into or remain in their accommodation.
   3. 1.3Fees for each term are due 3 weeks before the term starts.
   4. 1.4Payment can be made by bank transfer direct to MIE or through our online payment provider Flywire. In addition to a Flywire handling fee of up to £7, all card payments will be subject to a 2% fee levied by the card company. These fees are non-refundable.
   5. 1.5It is your responsibility to cover all bank charges and exchange rate differences for payments.
   6. 1.6Please note that VAT will be charged at the current rate where applicable.
2. Tuition fees
   • All course tuition
   • Use of the MIE Study Centre/Library including complete access to all practice and test materials and library books
   • Free on-site internet access
   • MIE entry tests and end-of-course certificate*
   • Advice and support from MIE staff
   • Activities and trips offered on UK public holidays when no classes are running
   • Social programme activities including an arrival orientation tour
   • CAS fee for Student Route visa applicants

   *The MIE end-of-course certificate is subject to 80% minimum attendance.

   Unless otherwise stated, tuition fees do not include:

   • A non-refundable registration fee of £75
   • Accommodation
   • Classes on UK public holidays
   • Any social programme trips, events and entrance fees which are not marked as "free" on the monthly programme
   • Airport transfers
   • Exam entrance fees
   • Transport to and from external exam centres
3. Cancellations, changes to bookings and refunds
   1. 3.1Cancellations before the course start date must be made in writing to MIE's Head Office. Once a booking has been confirmed, the following cancellation notice periods and fees apply:
   2. 3.2

      Course cancellation fees

      • More than 2 weeks before the course start date: you must pay a £150 deposit and £75 registration fee.
      • Less than 2 weeks before the course start date: you must pay £300 deposit, £75 registration fee and one week's tuition fees.
      • You are unable to stay in any MIE arranged accommodation if you cancel your course.
   3. 3.3

      Accommodation cancellation fees

      • If you cancel your accommodation in a homestay at least 2 weeks prior to your arrival you will not incur any charges. However, if you cancel 1-2 weeks prior to arrival, you will incur a charge of up to 2 weeks of accommodation fees.
      • For any notice period given, a 'week' counts as Sunday to Saturday.
   4. 3.4If you need to postpone your course, you must tell us in writing. If we are able to change your course dates, the following fees apply:
   5. 3.5

      Course postponements

      • More than 6 weeks before the course start date: no fee
      • Less than 6 weeks before the course start date: 1 week's tuition fees
   6. 3.6

      Accommodation postponements

      • If you postpone your accommodation in a homestay at least 2 weeks prior to your arrival you will not incur any charges. However, if you postpone 1-2 weeks prior to arrival, you will incur a charge of up to 2 weeks of accommodation fees.
   7. 3.7If you cancel or shorten your course, or change to a less expensive course on or after the course start date, we will not refund any tuition fees. It is not possible to transfer fees to another student, or to premium courses such as 1-to-1 lessons.
   8. 3.8Students who decide to leave their MIE-arranged accommodation, or move to a different type of accommodation, before the end of the booked period must give 4 weeks' notice for residential accommodation and 2 weeks' notice for accommodation in a homestay. If less notice is received, you will incur a charge of up to 2 weeks of accommodation fees. If the new accommodation is more expensive, additional fees must be paid before moving. If you move to a less expensive accommodation on or after the accommodation start date, we will not refund any accommodation fees.
   9. 3.9Any refunds must be made by the same payment method and to the same source as the original payment. Handling charges and fees levied by the card company on any card payments are non-refundable. Fees are not transferable to other students.
   10. 3.10We reserve the right to charge an administration fee of £50 for any changes made to the original booking.
   11. 3.11In the event that MIE has to cancel a course, we will do our best to move the student to an equivalent programme. If this is not possible, we will refund all fees paid to MIE, but will not refund any other payments, such as for flights.
4. Visas
   1. 4.1It is the responsibility of the client to check the student's visa requirements for entry into the UK, and if necessary apply for and ensure the student is granted the appropriate visa for their period of study with MIE. Information on visas can be found here.
   2. 4.2MIE will only issue visa support documentation once all registration requirements are met and all fees due have been paid.
   3. 4.3If you have not received your visa 2 weeks before the course starts, you must inform us so we can work with you to make any necessary arrangements. If we receive less than 2 weeks' notice of a visa delay and you wish to postpone your course, we will charge 1 week's tuition fees and 2 weeks' accommodation fees, if accommodation has been booked. All course and accommodation postponements are subject to availability.
   4. 4.4

      If a visa application is rejected and we receive notice in writing, along with a copy of the visa refusal letter, we will refund the following:

      • More than 2 weeks before the course starts: all fees except the £75 registration fee and any courier charges.
      • 2 weeks or less before the course starts: all fees except the £300 deposit, the £75 registration fee and any courier charges.
      • We will only offer refunds in cases for visa refusal where the student followed UK Home Office guidelines for their visa application.
      • If a student arrives without the correct visa, we are required by law to arrange for them to leave as soon as possible.
   5. 4.5If a student with a Student Route visa leaves MIE before the end of their course, we are required by law to inform the UK Home Office.
   6. 4.6All decisions on visa applications made by the UK Home Office are final.
5. Arrivals and departures
   1. 5.1Do not book flights or make travel arrangements until you have received the booking confirmation documents from MIE.
   2. 5.2Students who want to book an MIE arrival or departure taxi transfer must submit their travel details as early as possible and pay the published rate. If travel details are received less than 1 week before travel, we reserve the right to charge an administration fee. Students who cancel their taxi transfer less than 1 week in advance will not be entitled to a refund. Students are responsible for any additional taxi waiting time charges if their flight is significantly delayed.
   3. 5.3If you have booked MIE accommodation, please inform us of your intended arrival time.
   4. 5.4Students who would like to book any extra nights' accommodation before a course's official arrival date or after a course's official departure date must reserve in advance. Extra nights are subject to availability and at an additional charge.
   5. 5.5Should a student's departure at the end of the period of study be delayed due to circumstances beyond the student's control, MIE will continue to provide accommodation if possible, but will do so at the standard rate of fees.
6. The Course
   1. 6.1All MIE courses have entry requirements, such as minimum age and language level. Please refer to the course details or contact us for further information. If any information provided at the time of application is later found to be incorrect, we reserve the right to make any changes considered necessary to the enrolment at the student's own expense and, if appropriate, ask them to leave their course and accommodation without a refund of fees.
   2. 6.2All courses and course components are run subject to demand.
   3. 6.3We reserve the right to change course arrangements and prices without advance notice.
   4. 6.4On the first day of the course, students will complete a placement test and will be placed in a class appropriate to their language level. Once the course has started, we reserve the right to move students to the class most appropriate for their language level.
7. Exam entrance
   1. 7.1Examinations are held externally and are not included in the tuition fee, unless specifically mentioned in the course package. Students who would like to take external exams can register through MIE at an additional fee. Exam entrance fees include MIE's administration service and range between £180 and £215, depending on the exam. As exam places are limited, we recommend that students who wish to enter for an exam provisionally book the exam through MIE before their course starts. To confirm the booking students will need to present their passport to MIE Reception.
   2. 7.2Students must pay for transfers to and from the exam centre, unless otherwise stated.
   3. 7.3Students wishing to enter for an exam must bring valid passports for exam entry. National Identity cards may not be accepted in the UK. Exam boards may require students under the age of 18 to provide a separate consent form completed by their parent or guardian.
8. Accommodation
   1. 8.1We reserve the right to change accommodation arrangements and prices without advance notice.
   2. 8.2If you have booked homestay accommodation we will carefully select the right homestay family for you. We will do our best to meet all special requests, particularly relating to health and diet, but we cannot guarantee that this will always be possible.
9. Holidays
   1. 9.1We encourage students to book their holiday at the time of enrolment. Students who arrange their holiday during their course must notify us at least 4 weeks' in advance, and an administration fee may be charged. The holiday period can be added to the end of the course of study, subject to availability. Students can only qualify for holiday if they are booked for at least a 12-week course.
   2. 9.2

      Holiday allowance:

      • 12-23 week course: maximum 2 week holiday
      • 24+ week course: maximum 4 week holiday
      • Students can use the holiday weeks separately or at once.

      Students who have attendance of 80% and lower cannot apply for a holiday.
   3. 9.3It may not be possible to place students in the same class or accommodation after a holiday.
   4. 9.4If you wish to remain in your accommodation during the Christmas period, please contact us for availability. In case staying in your accommodation is not possible, we can recommend alternative options. Students who are away over the Christmas period but wish to retain their homestay accommodation must pay a retainer fee of £35 per week.
10. Medical information
    1. 10.1You must inform us of any disabilities, medical, dietary or other information that may affect the student's ability to participate in the course at time of booking. If a student needs special assistance or arrangements and medical information has not been provided before the course, MIE may be unable to provide the necessary support and the student may be asked to leave the school and/or accommodation with no refund of fees.
11. MIE rules and code of conduct
    1. 11.1These rules are to ensure students benefit from their time at MIE and in the UK and apply to behaviour in school, on MIE activities and in MIE-arranged accommodation. Any students breaking these rules, or English law, or persisting in serious anti-social behaviour will be disciplined and may be asked to leave the school and their MIE-arranged accommodation with no refund of fees.
    2. 11.2MIE accepts no responsibility for a student's personal actions to another party while at or for the supervision of students out of lessons or scheduled activities.
    3. 11.3

       All students must:

       • Attend all classes, complete assignments and homework, unless they are ill
       • Inform the School of any changes of address or circumstances while at MIE
       • Obey MIE procedures as explained at the beginning of their course
       • Observe fire procedures
       • Comply with all UK laws and visa restrictions
    4. 11.4

       Students aged 18 and over must:

       • Behave appropriately towards students aged under 18 who are considered to be children in UK law
       • Smoke only in designated areas
       • Never buy alcohol, cigarettes (including electronic cigarettes) or tobacco for students under 18 or give alcohol to under 18s
       • Not allow students under 18 to visit MIE-arranged accommodation for students aged 18 and over
    5. 11.5

       We reserve the right to ask students to leave MIE immediately and with no refund of fees for these reasons:

       • Not attending classes regularly
       • Serious anti-social behaviour (e.g. verbal abuse or rudeness, drunkenness, sexual harassment, violence, assault)
       • Bullying, intimidating or threatening behaviour of any sort
       • Proof of or admission to an illegal act (e.g. theft, assault, drink driving, possession or use of illegal drugs or offensive weapons – such as knives, guns or other object with intent to cause harm etc.)
       • Breaking any UK law
       • Interference with fire or safety equipment and procedures
       • Misuse of computers or downloading of any offensive material
       • Any other act that brings the name of MIE into disrepute
       • Refusal to obey reasonable requests from a member of Senior Staff
    6. 11.6

       The Academic Manager or Principal may recommend that a student is not re-admitted to MIE. Reasons for this include the following:

       • Lack of academic progress in spite of everyone's best efforts
       • Illness making it impossible for the student to get full benefit from the course
       • Poor attendance and lack of commitment to the previous course
       • A poor disciplinary record in class
       • Behaviour in School or accommodation which is inappropriate, disruptive or disturbing to others
       • Failure to pay fees
       • Breaking any UK law
    7. 11.7Discipline: If the problem concerns behaviour in class your teacher will speak to you. If there is no improvement, a senior member of MIE staff will speak to you. A formal warning may be given to you. If there is a very serious problem, you may be asked to leave MIE (expelled) without a refund of fees.
12. Complaints
    1. 12.1We are committed to providing the highest level of customer care. If you are not satisfied with our service, please see the complaints procedure here. [complaints procedure].
13. Privacy policy statement
    1. 13.1By making a booking with MIE you are agreeing to the storage and use of the information you supply for MIE's purposes only.
    2. 13.2MIE will share your personal details only with third party providers who are contracted to provide a specific service on behalf of MIE and require the information to perform their function (i.e. taxi transfers, homestay providers). MIE will pass on your details to UK government agencies if requested by them to do so.
    3. 13.3We will take photographs of students at the beginning of the course for identification cards.
    4. 13.4MIE may take photographs and video of social events, lessons and activities which may be used in promotional materials, such as brochures, social media and the website. We will not use any images or footage of you unless you give consent first. You can check the consent box on our booking form, or we may contact you ahead of time to ask for your permission.
14. Intellectual property
    1. 14.1All intellectual property rights in MIE's name and logo, website, promotional and marketing materials and all course and examination content and materials belong to MIE. Anyone seeking to use, publish or copy any of MIE's materials needs to seek our permission in order to do so.
15. Liability
    1. 15.1MIE will only be responsible for loss or damage suffered by a student which occurs as a foreseeable result of MIE's breach of the terms and conditions or its negligence.
    2. 15.2Nothing in the terms and conditions shall limit or exclude MIE's liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
16. Force majeure
    1. 16.1MIE is not liable for any failure or delay in providing our services that occurs as a result of any event outside our reasonable control, such as, but not limited to war, disease outbreak, natural disaster or terrorist attack. In such cases, we will immediately notify you in writing and shall be excused from performing our obligations for the duration of the force majeure event.
17. Legal enforcement
    1. 17.1These terms and conditions are governed by English law. English courts will have exclusive jurisdiction to settle any disputes that may arise out of the terms and conditions.